Buyer Protection Policy.

Buyer Protection

Buyer Protection As an online market Palce, Swapna Infotech runs a very supportive Buyer security program so that buyer is totally protected dealing with Swapna At Swapna Infotech, trust is the biggest thing for each dealing. To extend this trust to buyers, we offer Buyer security, which is based on four trust pillars i.e.

Payment Security Your payment is not released to merchant unless you have received your item Product Guarantee - All products sold at Swapna Infotech are new, 100% genuine and manufacturer warranty wherever applicable Easy Replacement - For wrong Model, Item, manufacturing, defects, damaged or significantly different from product listing Reliable Merchants - All the merchants go through a rigorous verification process before having their online store at Swapna
All the merchants selling at Swapna are very well observed and then they are allowed to business on our site. We see to it that all the products you buy from our website are genuine, authentic, products being sold by well reputed and tested merchants at the best prices possible. Of course, we also offer all the warranties, guarantees as entailed by the product, all this at a great price and with the best customer service in the industry.

At Swapna, we believe that customer satisfaction is key- therefore we stand behind all merchandise bought at our site. We will replace any order within 7 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you: Wrong colour
Wrong Model
Wrong Item
Missing parts/accessories
Dead on arrival
Significantly different from the description given by the merchant

However, do make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. Please contact our customer care team, so we can help facilitate your return. In case of pre-shipment delays, Swapna Infotech also offers you choice to cancel an order prior to its shipment by contacting us at Customer care team. Our trust policies define who we are and we promise the best online shopping experience to our customers.

Shipping & Delivery Policy What can you expect from our shipping and delivery processes? 1. Great Packaging 2. Genuine Logistics Partners 3. Realtime tracking 4. Worry-free Shipping

At Swapna, we provide world class shipping to all our customers that includes inspection, fast & timely delivery, quality packaging, insurance for the package, and timely updates at each stage of shipping.

We know that when you buy anything online you are worried till it is not in your hand. So we offer worry free shopping This means that once you have bought a product at our site, we take care of everything so you should not worry at all.

Each order we receive will be processed within 48 hours, and you will be updated time to time.And of course, if you have any query you can speak to our customer care team and we will resolve your issues as soon as possible.

To assure that you receive your order on time and safely with full courtesy and attention, we have partnered with most of the top courier and logistics partners.

PLEASE NOTE The delivery timeframe mentioned on product details is estimated. Actual delivery time depends on many factors such as availability of the product at the merchant, address where the order needs to be delivered and courier issues and other circumstances that might effect delivery. You can rest assured that you are completely protected as a shopper at Swapna You always have a choice to cancel your order due to shipment delay by contacting our customer care team.

Return Policy 1. 7-Day Return 2. We get it picked 3. You ship and we refund At Swapna, we believe that customer satisfaction is a very important. Therefore, we give assistance for all products bought at our site.

When is refund possible? If you receive a product which is not as per the details given ordered by you, you will be eligible for a refund. Refund is applicable in the following cases: Wrong colour
Wrong size
Wrong quantity
Significantly different from the description given by the merchant You are completely secured. Swapna Infotech offers a 7 day return guarantee for all such items.

When is refund not possible?
However, for some products, the sale is a final sale and the merchant does not accept any return. Some healthcare products, customized products, undergarments, swimsuits, socks etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons. We will also not be able to accept the return if product: Is used/worn or altered
Is physically damaged the box or the content
Is returned without original packaging and accessories
Serial Number is tampered
If you wish to know more about Swapna Return Policy, please refer to the Frequently Asked Questions.

Refund Policy Cancellation by Swapna
While, we try to ship out every order that has been successfully placed with Swapna, there are some situations in which we may have to cancel orders. Some of the situations that may result in your order being cancelled include (but not limited to):
1. The product is not available at merchants place
2. The quantity is lesser than required
3. Restrictions on quantity or number or orders as per T&C
4. Inaccuracies or errors in product or pricing or promotion information
5. Problems identified by our credit and fraud avoidance department if address is not proper
6. The location is Non-serviceable At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.

Cancellations by the Customer In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us.