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Payment Security & Returns


Please read the following terms and conditions carefully before paying to Swapna Infotech or registering, accessing, browsing, downloading or using our website located at WWW.SWAPNAINFOTECH.COM and all associated sites linked to SWAPNAINFOTECH, or the SWAPNAINFOTECH Mobile Application or any similar platform.
Registered office at 15-1-184, Mahatma Gandhi Road, New Palvancha, Bhadradri Kothagudem Dist, Telangana 507115.

Important Notice
Never enter your Bank login credentials on emails, SWAPNA INFOTECH will never ask you for login credentials on E-mail’s or SMS. Before entering your login credentials on a page, always look for the Padlock at the bottom bar or next to the address bar. SWAPNA INFOTECH uses high Secured Server Payment Gateway (Razorpay Software Pvt Ltd is enrolled in Panacea InfoSec's compliance program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major payment methods & credit cards) to ensure the highest level of security for all your transactions. Any payments done using this facility cannot be modified or reversed.

Payment Security
Protecting your Payments is very important to us. We have accordingly have a payment gateways developed to protect your personal information and keep it confidential. Payment Security Your payment is not released to merchant unless you have received your item Product Guarantee - All products sold at Swapna Infotech are new, 100% genuine and manufacturer warranty wherever applicable Easy Replacement - For wrong Model, Item, manufacturing, defects, damaged or significantly different from product listing Reliable Merchants - All the merchants go through a rigorous verification process before having their online store at Swapna Infotech.com All the merchants selling at Swapna Infotech.com are very well observed and then they are allowed to business on our site. We see to it that all the products you buy from our website are genuine, authentic, products being sold by well reputed and tested merchants at the best prices possible. Of course, we also offer all the warranties, guarantees as entailed by the product, all this at a great price and with the best customer service in the industry. At Swapna Infotech.com, we believe that customer satisfaction is key- therefore we stand behind all merchandise bought at our site. We will replace any order within 7 days of delivery, with free return shipping if you receive a product which is not as per the specifications ordered by you: Wrong colour Wrong Model Wrong Item Missing parts/accessories Defective Dead on arrival Damaged Significantly different from the description given by the merchant. However, do make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. Please contact our customer care team, so we can help facilitate your return. In case of pre-shipment delays, Swapna Infotech also offers you choice to cancel an order prior to its shipment by contacting us at Customer care team. Our trust policies define who we are and we promise the best online shopping experience to our customers.

We offer multiple payment options.
Following are the list of available payment methods/ options
Debit Cards : We accept payments made using Visa, Master, RuPay & Maestro Card.
Credit Cards : We accept payments made using Visa, MasterCard.
Internet Banking : We accept almost all of the internet banking payments available in India such as HDFC, Axis, ICICI, SBI, Citi Bank, Kotak Bank and more.
UPI : We also accept payments through UPI payment option.
Bank Transfer : We accept payment through fund transfer. Your order will not ship until we receive payment.
Wallet : We accept payments through your favorite Wallet such as Paytm, Freecharge, Mobikwik, JioMoney etc.
Mobile Payments : We accept payments through Scan N Pay.
Credit Card EMI : We accept most of the Credit Card EMI payments available in India such as ICICI, HDFC, Axis, Yes Bank, American Express, Central Bank of India, RBL Bank, Kotak Mahindra Bank, Standard Chartered Bank and more. You may choose to pay in 3, 6, 9, 12 or up to 24 month instalments. Available EMI options

User Account Information
You may be required to register and set up an account (Account) for using Website by entering an email address and password or by using any permitted social media website account to sign in ("Account Information"). Swapna Infotech as its sole discretion may ask for the verification of Your Account Information provided by you and hence, it is advisable to provide a valid information e.g. like email address or mobile number etc. while creating an Account. The Website will set-up an account and email the details of the Account at the email address provided. You can also create and update an Account through Customer Support.

Payment Policy
Payment is an integral part of an online shopping experience. All payments shall be collected through secured payment options. We accept all prepaid payment options such as all the major Credit Cards, Debit Cards, Net-Banking etc. All payments for purchases made by You on the Website shall only be in Indian Rupees. In case of a prepaid transaction, after payment for the order has been successfully received by Swapna Infotech, You will be sent a notification by email or SMS at the email address or mobile number provided to Swapna Infotech confirming receipt of payment. There may be limits to the amount of Cash on Delivery payments based on pin codes or the State in India where delivery is to be made. Swapna Infotech reserves the right to withdraw or block or limit Your purchases using Cash on Delivery basis transaction history.

Delivery Policy
Shipping Address Your shipping address and pin code will be verified with the database of Swapna Infotech before you proceed to pay for your purchase. In the event your order is not serviceable by our logistics service providers or the area is not covered, we will request you to provide us with an alternate shipping address. You can make purchases on the Website from anywhere in the world but at the same time you must ensure the payment and shipping address is within India. When you submit an alternative address for delivery, you are responsible for accepting and collecting the package from such alternative address. Confirmation from the logistics service provider of successful delivery to the alternative shipping address is deemed as acceptance of delivery by you and Swapna Infotech will have no liability in this regard.
Delivery to Partner Store (subject to the availability of function and the facilities by seller) Instead of delivering the order to Your shipping address, You can choose to have Your product delivered to a partner store so You can pick-up the package from the partner store at Your convenience. On Your collecting the package You will receive a notification by email or SMS at the email address or mobile number provided to Swapna Infotech confirming delivery of the product. Click here to get a list of our partner stores. If You do not collect the product from the partner store within allowed time, the product will be returned to the seller and Your order will be cancelled. No refund due to non-deliverability will be applicable to orders placed with Cash on Delivery options.
Delivery by Swapna Infotech or Seller The delivery of the ordered products from the seller to You will be made by logistics service providers assigned by Swapna Infotech or Sellers. However, large and bulky products such as televisions, refrigerators, air-conditioners, etc. may be delivered to You directly by the seller. Deliveries cannot be rescheduled after the order has been placed. The logistics service provider assigned by Swapna Infotech will make a maximum of three [3] attempts to deliver Your order. In case You are not reachable, available or do not accept delivery of products in these attempts Swapna Infotech reserves the right to cancel the order at its discretion. You may be informed of such cancellation by email or SMS at the email address or mobile number provided to SWAPNA INFOTECH. The cancelled order is returned to seller. You agree not to hold Swapna Infotech liable for any cancellation

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