All Refund and Cancellation has to be authorized by Swapna Infotech
If Swapna Infotech or any of its websites fail to Fulfill an order a 98% Refund is initiated from order value.
In the event of any order cancellations request from customer end then the order amount will be refunded minus Payment gateway charges along with taxes if any.
Please note that charges for Cancellation & Refunds are as follows
EMI & Cardless EMI Payment Methods 3% From the order amount will be charged
Credit & Debit Card and rest Payment Methods 2.25% From the order amount will be charged
In Case the Payment has been made through Credit Card, The credit applied is always charged back to the consumers credit card including processing fees.
In Case the Payment has been made through Debit Card, Net Banking, UPI, Wallets the payment will be reflected in the same account source.
In the case of the initial order being paid by cheque or direct debit or any other means, we will typically issue a cheque for the refund amount.
The mode of refund amount is at the sole discretion of our policy.
Any Authorised Refund or Cancellation will be credited back within 7 to 10 working days to its Original Payment Method.
Important Note :
The loan is issued to you against purchases made at our Website are subject to respect bank. Your refund policy is subject to Merchant at which you have made the purchase.
Once the Swapna Infotech initiates the refund for your product, this will be refunded back to your Bank. If the refund amount is less than the loan amount then you will need to pay the balance amount to the bank. We recommend that you check with Bank /Payment Method used to determine the balance payable in case of refunds.